Privacy Policy

Last updated: 14 July 2026

Wynstead Hollow Nutrition Ltd ("we", "us", "our") is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose and protect information about you when you visit our website at https://neckthherb.world/ or place an order for Slim Coffee Booster. This policy is written in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Data Controller

The data controller is Wynstead Hollow Nutrition Ltd, 12 Aldgate High Street, London EC3N 1AF, United Kingdom. Contact: hello@neckthherb.world.

2. What Personal Data We Collect

We may collect the following categories of personal data:

• Identity data: your full name as provided on order or contact forms.
• Contact data: telephone number (orders), email address (contact enquiries).
• Transaction data: order reference, product ordered, price, delivery address.
• Technical data: IP address, browser type and version, time zone, operating system, device type, pages visited, referral source, session duration - collected via cookies and server logs.
• Marketing preferences: whether you have accepted or declined marketing communications.

We do not collect special category data (health data, biometric data, financial details such as card numbers - payments are taken on delivery directly by our courier).

3. How We Collect Your Data

• Directly - when you complete our order form, contact form, or communicate with us by email or telephone.
• Automatically - via cookies, Google Analytics and Google Ads tags when you browse our website (only where you have given consent via our cookie banner).

4. Legal Bases for Processing (UK GDPR Article 6)

• Performance of a contract (Art. 6(1)(b)): processing your name and telephone number to fulfil and confirm your order.
• Legitimate interests (Art. 6(1)(f)): maintaining website security, preventing fraud, improving our services - where our interests are not overridden by your rights.
• Consent (Art. 6(1)(a)): placing analytics and advertising cookies; sending marketing communications. You may withdraw consent at any time.
• Legal obligation (Art. 6(1)(c)): complying with tax, accounting and consumer protection obligations.

5. How We Use Your Personal Data

• To process and fulfil your order for Slim Coffee Booster, including confirming your order by telephone prior to dispatch.
• To respond to enquiries submitted via the contact form.
• To analyse website traffic and improve user experience via Google Analytics (with consent).
• To measure the effectiveness of our advertising campaigns via Google Ads and Google Remarketing (with consent).
• To comply with legal and regulatory obligations.

6. Google Services

We use the following Google services on our website:

• Google Analytics: collects anonymised data about how visitors use our website (pages visited, session duration, device type). We have implemented IP anonymisation. Analytics cookies are only set with your prior consent (Consent Mode v2).
• Google Ads / Remarketing: allows us to display advertisements on Google Search and Display Networks. The Google Ads conversion cookie and remarketing tags are only activated with your prior consent. We implement Google Consent Mode v2, which means advertising features are fully restricted by default until you give explicit consent.
• Google Maps: an embedded map on our Contact page rendered via a keyless Google Maps iframe. Google may receive your IP address when you interact with this map. Please see Google's Privacy Policy at https://policies.google.com/privacy for more information.

For full details of cookies set by these services, see our Cookie Policy.

7. Data Sharing and Disclosure

We do not sell your personal data. We may share your data with:

• Delivery and logistics partners (name, telephone, delivery address - solely for fulfilment).
• Google LLC - for Analytics and Ads services under Google's data processing terms.
• Legal authorities - where required by law, court order or to protect our rights.

8. International Data Transfers

Google LLC is based in the United States. Personal data processed by Google may be transferred outside the UK. Google participates in the UK-US Data Bridge and provides Standard Contractual Clauses for transfers. We rely on these mechanisms to ensure an adequate level of protection.

9. Data Retention

• Order data: retained for 7 years (UK tax and accounting obligations).
• Contact enquiry data: retained for 12 months from the date of resolution, then deleted.
• Analytics data: retained for 14 months in Google Analytics (our configuration) and then automatically deleted.
• Marketing preferences: retained until you withdraw consent or request deletion.

10. Your Rights Under UK GDPR

You have the following rights regarding your personal data:

• Right of access: to request a copy of the data we hold about you.
• Right to rectification: to request correction of inaccurate data.
• Right to erasure ("right to be forgotten"): to request deletion of your data where it is no longer necessary for the purposes for which it was collected.
• Right to restriction of processing: to request that we limit how we use your data in certain circumstances.
• Right to data portability: to receive your data in a structured, commonly used, machine-readable format.
• Right to object: to object to processing based on legitimate interests or for direct marketing purposes.
• Rights relating to automated decision-making: we do not carry out automated decision-making or profiling that has a legal or similarly significant effect on you.

To exercise any of these rights, please contact us at hello@neckthherb.world. We will respond within 30 days.

11. Right to Lodge a Complaint

If you believe we have not handled your personal data lawfully, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection:

• Website: ico.org.uk
• Phone: 0303 123 1113
• Post: ICO, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

12. Cookies

We use cookies on this website. For full details of the cookies we use, including categories, providers, duration and how to manage your preferences, please see our Cookie Policy.

13. Website Security

Our website is served over HTTPS. We employ standard security measures including server-side protection and access controls. However, no internet transmission is completely secure and we cannot guarantee the absolute security of data transmitted to our website.

14. Changes to This Policy

We may update this Privacy Policy from time to time. The "last updated" date at the top of this page reflects the date of the most recent revision. We encourage you to review this page periodically.

15. Contact

For any questions about this Privacy Policy or our data practices, please contact:
Wynstead Hollow Nutrition Ltd
12 Aldgate High Street, London EC3N 1AF, United Kingdom
Email: hello@neckthherb.world
Phone: +44 20 7946 0921